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Blackboard

How can I use collaboration in Blackboard?

What is Blackboard?

View your courses.

If you are a student, you will see a list of courses for which you are registered for (and is set to be avaialble by the instructor.)

How-to-Access-CUNY-Blackboard_1


Click here to view other documents.


CUNY Portal

Document Management System

Email (Faculty and Staff)

Email (Non-Central Faculty)

Email (Office 365 for Students and Graduates)

Am I personally responsible for transferring my old email to the new student email system?

Yes. Due to security and privacy concerns, we cannot offer individual hands-on assistance with transferring email or contacts. Additionally, because the process is highly individual, we cannot predict the complexity nor estimate the length of time required. There is a wealth of online resources available should you require step-by-step instructions (see examples below).

Transferring email and contacts with Outlook

Transferring email without Outlook

If you encounter issues after reviewing Microsoft's documentation, please contact the Help Desk (helpdesk@gc.cuny.edu) and we will help you evaluate your situation and discuss options.

Does Microsoft provide any training or support options for Office 365?

Microsoft created a welcome video to introduce Office 365 and its features. If you have never used Office 365 before, we recommend that you take a look. Note: SkyDrive is now OneDrive. Also, keep in mind that not all features of Office 365 are enabled so your menu options may be slightly different than what you see in the video.

Office 365 Welcome Video

Microsoft has free online training webinars and videos that are available to you to view at your leisure.

Training

You can also download printable Office 2013 reference guides.

Quick Start Guides

Microsoft also created their own support resource page for Office 365. From this page you can access troubleshooting options and view previously reported Office 365 issues.

Office 365 Support

How do I open a non-human mailbox, such as the English Student Association, from my desktop version of Outlook?

If you currently monitor a non-human mailbox, such as the English Student Association, you can configure your desktop version of Outlook to connect directly to that mailbox. This action is performed by creating an Outlook profile for the desired mailbox.

Below are the steps for configuring Outlook for a non-human mailbox from a MAC.
Configuring-Outlook-for-a-Non-Human-Mailbox-(MAC)

Note: The steps for configuring Outlook for a non-human mailbox from a PC are still pending. Please contact the Help Desk at 212-817-7300 if you have any questions.

How do I transfer contacts from my GC email account to my new GradCenter email account?

How do I install the Office 365 software and set up email on my personal devices? (Students Only)

First, please check Microsoft's support page to determine if your device meets the minimum system requirements for installation.

If your device meets the minimum system requirements, follow the instructions provided by CUNY CIS in the document below.

How-to-download-a-copy-of-Microsoft-Office

Microsoft's support page also contains additional installation instructions for PCs, Macs, and mobile devices.

Install Office Using Office 365

Install Apps on Mobile Devices

Phone and Tablet Setup Reference

How to set up email in Mac OS X

How to set up email on Apple iPhone, iPad, and iPod Touch

How do I log in to my new Office 365 account?

How do I update my email address on a GC listserv?

In order to minimize the risk of any impact from your email address change, it is our recommendation that you update your email address to your new @gradcenter.cuny.edu email address on any listservs to which you subscribe.

How-to-Manually-Update-your-Email-Address-on-GC-Listservs

How does this affect how I use library tools and services? (Students Only)

For off-campus access to library databases and journals, use your GC network (not Office 365 email) account.

To sign in to the Interlibrary Loan System (ILLiad), use your GC network (not Office 365 email) account.

If you currently have Interlibrary Loan notifications sent to your gc.cuny.edu email address, please update your address in ILLiad to your Office 365 email address.

If you currently have library circulation notifications sent to your gc.cuny.edu email address, please update your email address at the Graduate Center Library's Circulation Desk.

What are the critical dates for the Office 365 Student Email project?

May I auto-forward email from my new Office 365 email account to an external email account?

No, the Office 365 system configuration precludes automatic forwarding of email from your GC Office 365 email account to an external email account in order to safeguard the University's ability to communicate effectively via email. For more information, see the University-CIO-Letter.

For the best experience, we strongly recommend that you connect to your Office 365 email account using Outlook Web App, or through an email program that supports Exchange ActiveSync access such as Outlook 2013, Outlook 2010, Outlook for Mac 2011, Apple Mail 10.6 Snow Leopard, Apple Mail 10.7 Lion, or Entourage 2008 Web Services Edition.

Connecting to your Office 365 based email account using POP3 or IMAP4 only lets you send and receive mail. You can't access your contacts, tasks, or calendar when you connect to your account using POP3 or IMAP4. For instructions on how to do so, visit Microsoft's support page.

What are Microsoft's privacy policies?

To view Microsoft’s statements on privacy, use the following links:

http://privacy.microsoft.com/en-us/default.aspx and http://privacy.microsoft.com/en-us/fullnotice.aspx

What does the Office 365 plan include?

Office-365-Plan-for-Students

Office-365-Plan-for-Graduates

Note: Three months following your date of graduation, your Office 365 account will be converted to graduate status. As a graduate, you will continue to have access to your email, calendar, and contacts. However, you will only have view or read access to the other Office 365 applications. If you wish to continue using the full versions of those other applications, you will need to purchase licenses from Microsoft.

What is my new Office 365 email address?

The new domain is GRADCENTER.CUNY.EDU. If your email address was previously JDOE3@GC.CUNY.EDU it should now be JDOE3@GRADCENTER.CUNY.EDU. 

Unfortunately, there may be a few instances where the information displayed before the @ symbol will also change. Due to Office 365 email restrictions, certain characters like the accent, circumflex, and tilde will not be used.

What is the difference between my email account and my network account?

Your xxxx@gradcenter.cuny.edu account is used exclusively for the Office 365 student email system, and is separate from your GC network account. Your GC network account is used exclusively to access the Graduate Center's online resources and various other systems.

If you are logging into student email your username is astudent@gradcenter.cuny.edu. If you are logging into any other resource or system, your username is "astudent".

NOTE: As your email account and network account are separate, they have separate passwords which do not synchronize.

When will Blackboard be updated to reflect our new Office 365 email addresses?

If you have a GC email address in Blackboard, it will be updated to reflect your new Office 365 email address after June 2015. If your email address in Blackboard is not a GC email address, it will remain unchanged.

Does the GC Self-Service Password Reset program allow me to reset my Office 365 password?

No. The GC Self-Service Password reset tool allows you to change or reset your GC network password via the web. It is not affiliated with your Office 365 account.

The GC IT team is working on a self-service password reset solution for the Office 365 accounts. In the meantime, if you need to have your Office 365 password reset, please email the helpdesk at helpdesk@gc.cuny.edu. Make sure that you include a scanned copy of your student ID for ID verification and an alternate email address so that you may receive your new password. The alternate email address cannot be your @gradcenter.cuny.edu or your @gc.cuny.edu email address.

Note: While we work to address the self-service password issues in Office 365, please contact the Help Desk directly instead of using the link for password reset in Office 365. Be sure to include an alternate email address where the Help Desk can send your new password. This will insure that your login issues are addressed in a timely manner.
 

Email (PSC Non-Faculty Retirees)

Encryption

Faxing

Hardware and Software

Help Desk

Kentico

Are there any guidelines when using Kentico CMS?

With the help of our design team and the Communications & Marketing department, we have amassed a repository of walkthroughs, videos and workshops that are available for your use.

Some of the things you will discover are:
  • Create quick and simple online forms for your users to fill out.  Once a form is generated, it can be placed onto any page as a standard widget.  All the data collected is available for your review in the same location you went to create the form initially and if required, you can secure that form and its data against non-authorized individuals.

  • All event listings that are created in Kentico are automatically made available to the CUNY website (www.cuny.edu) for inclusion in their feeds, are automatically included for display on the Graduate Center calendar and are available in our RSS feeds.

    News articles are made available in the main GC news listing (as well as other microsites if desired) and are also available in our RSS feeds.

  • In order to meet the needs of our various academic programs and centers, the web team created a simple form for you to enter in all your associated faculty members.  If you find that the form doesn't entirely meet your needs, please feel free to contact the Help Desk with details of your requirements and the web team will be in contact with you.
And there are many other great things about Kentico... take a look around or contact us via the Help Desk to learn more!

Is there a comprehensive list of all the widgets available to me in the Kentico CMS?

The Kentico CMS is a very robust and complex system with a large number of user customizable widgets (easy-to-use plug-n-play package of features).  In addition to Kentico's out-of-the-box options, the Graduate Center web team continually works to create additional widgets that are available for your usage.

As a result, we can only provide you a guide to all the custom built widgets in this comprehensive guide at this time.

Network Printing

Network Resources

Remote Computing

Self-Service Password Reset

Surveys

Telecom

Training Videos

Does Information Technology provide online training videos?

Yes.  There are training videos available for key topics such as Blackboard, Kentico, Opinio and Argos as shown in the image below.  Please click here to view these videos: http://video.gc.cuny.edu/videos/channel/16/

Website Services

Wireless Access